Respond to inbound calls from existing customers to process service requests like adding vehicles or policy changes.
Assist customers with questions about insurance coverages and policy benefits.
Retain policyholders by finding solutions for customers at risk of cancellation.
Jerry is a fintech startup that helps car owners save time and money on car expenses through its AI-powered app. With over 4 million customers and $240 million in funding, the company fosters a culture of passionate, curious, and egoless problem-solvers.
Provide superior customer service and assist clients in getting compensation for their losses.
Work flexible hours in a remote setting, handling claims for homeowners and business owners.
Collaborate with a supportive team and pursue opportunities for career advancement.
Metro Public Adjustment is a leading provider of claims adjusting services to homeowners and business owners who have suffered a loss. The company offers a supportive and collaborative work environment with opportunities for advancement and flexible work hours.
Accurately capture Auto and Property claims, ensuring complete First Notice of Loss documentation and triaging exposures.
Provide consultative policy guidance and effortless customer experiences to help customers understand coverage and next steps.
Collaborate with teams and vendors to drive timely claim resolution and maintain accuracy and compliance.
Liberty Mutual is a Fortune 100 insurance company that helps people navigate life's uncertainties with coverage and claims services. They are a large employer with a focus on inclusion and employee well-being, offering comprehensive benefits and professional development.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Obtain and retain product knowledge for a wide variety of Granicus products.
Provide assistance in case escalations and monitor TSR cases as per Quality Control Process.
Own the customer experience by providing quality product and technical solutions to help customers achieve their goals.
Granicus builds technology that transforms the Govtech industry by bringing governments and constituents together. With over 25 years of experience, they serve 5,500 government agencies and 300 million citizen subscribers, and have been recognized on the GovTech 100 list and BuiltIn best companies.
Handle inbound and outbound customer contacts including order placement, query resolution, and service issues.
Drive profitable growth by adding value to customer interactions using a sales through service approach.
Meet productivity and quality targets while maintaining knowledge of products and processes.
Brakes is the UK's largest foodservice supplier, delivering 1.5 million products daily to restaurants, pubs, schools, and hospitals from a fleet of 2000 trucks. They employ 6,000 to 8,000 people and foster a diverse and inclusive culture where everyone belongs.
Perform quality assurance monitoring for inbound and outbound customer interactions across multiple departments.
Identify areas for improvement and develop metrics for excellence to measure performance.
Create and track accurate quality-monitoring reports and recommend policy changes.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and achieve financial well-being through customized lending solutions. The company is growing quickly and values collaboration, with a culture grounded in compliance and ethics.
Maintain a positive, empathetic, and professional attitude when assisting customers via phone, chat, and email.
Resolve customer complaints and process bookings, edits, and cancellations for Moving Help services.
Coordinate with colleagues and provide feedback to improve the customer service process.
U-Haul has been serving do-it-yourself movers since 1945 by providing one-way moving equipment nationwide. As a large company with a culture focused on health and wellness, they empower team members to be the healthiest version of themselves.
Build and maintain strong, long-lasting client relationships to ensure satisfaction and retention.
Ensure timely and successful delivery of solutions according to client needs and objectives.
Communicate progress of monthly and quarterly initiatives to internal and external stakeholders clearly and effectively.
INFUSE is a demand generation company providing solutions to B2B organizations. With a global team across more than 60 countries, the company has been recognized on the Inc. 5000 list and prioritizes employee satisfaction and a supportive culture.
Build trusted relationships with customers, learning how each one works and where they want to go.
Guide new customers through implementation, onboarding, and training to ensure success.
Support existing customers by answering questions, highlighting features, and conducting business reviews.
We are an AI software and compliance operations platform startup that helps customers build, document, automate, and track recurring workflows. We service over 3k customers globally, are VC-backed, and have a strong remote culture.